Information for clients

Set out below is the information required by the Rules of Conduct and Client Care for Lawyers of the New Zealand Law Society (“Law Society”).

1. Fees

We work on an agreed fee basis. This means before we commence work we will agree our fee with you.

2. Professional Indemnity Insurance

Watermark Employment Law Limited maintains professional indemnity insurance that meets or exceeds the minimum standards specified by the New Zealand Law Society.

3. Complaints

Watermark Employment Law Limited maintains a procedure for handling any complaints by clients, designed to ensure that a complaint is dealt with promptly and fairly. If you have a complaint about the services provided by Watermark Employment Law Limited, please email in the first instance.

The Law Society operates the Lawyers Complaints Service and you are able to make a complaint to that service. To do so, phone 0800 261 801 for information and advice about making a complaint.

4. Client Care and Service

The Law Society client care and service information is set out below. The team at Watermark Employment Law Limited will:

• Act competently, in a timely way, and in accordance with instructions received and arrangements made.
• Protect and promote your interests and act for you free from compromising in influences or loyalties.
• Discuss with you your objectives and how they should best be achieved.
• Provide you with information about the work to be done, who will do it and the way the services will be provided.
• Charge you according to the agreed fee and let you know how and when you will be billed.
• Give you clear information and advice.
• Protect your privacy and ensure appropriate confidentiality.
• Treat you fairly, respectfully and without discrimination.
• Keep you informed about the work being done and advise you when it is completed.
• Let you know how to make a complaint and deal with any complaint promptly and fairly.

The obligations lawyers owe to clients are described in the Rules of Conduct and Client Care for Lawyers. Those obligations are subject to other overriding duties, including duties to the Court and to the justice system. If you have any questions, please visit the New Zealand Law Society or call 0800 261 801.

5. Limitations on extent of liability:

As a general rule Watermark Employment Law’s liability is limited to the maximum cover provided by its professional indemnity insurance policy.